Delete your KMeta account

You can delete your account at any time. Requests are completed within 30 days.

How to request deletion

1. Email privacy@kmeta.kz with the subject "Account deletion" and the phone number the account is registered to.
2. We send a confirmation code to that number to make sure the request comes from the account owner. Reply to the email with the code.
3. Within 30 days the account and related data are deleted; you receive a confirmation by email.

In-app deletion (Profile → Advanced settings) is coming in an upcoming update; until then requests are accepted by email.

What is deleted

• The KMeta account: phone number, name, settings, device tokens for notifications.
• Favourite venues, reviews and ratings, offer activation history.
• Creator cabinet applications and data, if the cabinet was enabled.

What is kept and why

• The bank account, card and transaction history are held by the partner bank (Halyk Bank of Kazakhstan JSC) under its own agreement and banking law; closing the account is done with the bank.
• Records we must keep under the law of the Republic of Kazakhstan (for example payment events and support requests) are retained for the statutory period, anonymised or with restricted access.

Changed your mind?

Until the request is completed you can withdraw it by replying to the email. Deletion cannot be undone: signing in again creates a new account, and bank onboarding has to be repeated.